Refund policy

30-day return policy

At Nurovella we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. You must also be able to show a receipt or other proof of purchase.

How to return an item

To start a return, please contact us at info.nurovella@gmail.com and include your order number.

If your return is approved, we will send you the return address and instructions so you can ship the package back to us.

Nurovella covers the return costs for products purchased through our online store.

Items returned without a pre-approved request will not be accepted.

If you have any questions about returns, please contact us at info.nurovella@gmail.com.

Damaged or defective items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Once your return has been approved, you can place a new order for the item you would like instead.

14-day right of withdrawal for EU/EEA customers

In addition to the above, if your order is shipped to a country in the EU/EEA (including France, Norway and Sweden), you have the legal right to withdraw from your order within 14 days of receiving it, for any reason and without giving a reason. Our 30-day return policy gives you even more time.

As mentioned above, the item must be in the same condition as when you received it, and you must be able to show a receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at info.nurovella@gmail.com.